General Terms

By booking any holiday package with Customize Holiday Packages, you agree to comply with and be bound by the following terms and conditions.

Payment Policy

• Cheque / NEFT / RTGS / IMPS / UPI or any payment mode should be in favour of Customize Holiday Packages.
• The invoice amount should be paid in full; any dispute should be raised before guest check-out.
• Any refund or cancellation will be made after deducting the retention amount.
• Any refund or cancellation related to hotel / transfer / service booked by us will require a minimum of 30 days.
• Customize Holiday Packages reserves the right to cancel the booking due to non-payment.
• All disputes are subject to the jurisdiction of the Shimla court.

Our Account Details

Account Holder: Customize Holiday Packages
Bank: State Bank of India, Branch – Summerhill Shimla
Account No: 43607244305
IFSC Code: SBIN0002490

Cancellation & Refund Policy

• If cancellation is made 30 days before the start date of the trip, 25% of the total tour cost will be charged.
• If cancellation is made 15–30 days before the start date of the trip, 50% of the total tour cost will be charged.
• If cancellation is made 0–15 days before the start date of the trip, 100% of the total tour cost will be charged.
• In case of unforeseen weather conditions or government restrictions, certain trips or activities may get cancelled. Operators will try their best to provide an alternate feasible option, however cash refund will not be applicable.
• Cancellations are strictly subject to the cancellation policy mentioned on the tour itinerary, irrespective of the date of booking.
• Upon cancellation, refund (if applicable) will be processed after deducting the retention amount.