Cheque / NEFT / RTGS / IMPS / UPI or any payment mode should be in favour of Customize Holiday Packages.
The invoice amount should be paid in full; any dispute should be raised before guest check-out.
Any refund or cancellation will be processed after deducting the retention amount.
Refund or cancellation related to hotel / transfer / services require a minimum of 30 days.
Customize Holiday Packages reserves the right to cancel booking due to non-payment.
All disputes are subject to Shimla court jurisdiction.

Our Accounts Details:

Account Holder: Customize Holiday Packages

Bank: State Bank of India

Branch: Summerhill, Shimla

Cancellation made 30 days prior to trip start: 25% of total tour cost charged.
Cancellation made 15–30 days prior to trip start: 50% of total tour cost charged.
Cancellation within 0–15 days prior to trip start: 100% of total tour cost charged.
In case of weather or government restrictions, alternate arrangements may be provided. No cash refund applicable.
Cancellation policies mentioned in the itinerary apply irrespective of booking date.
Refund will be processed after deducting retention amount.