Payment Policy
- CHEQUE/NEFT/RTGS/IMPS/UPI or any payment mode should be in favour of the Customize Holiday Packages.
- The invoice amount should be paid full; any dispute should be brought to our notice not before guest check out.
- Any refund or cancellation will be made after deducting the retention amount.
- Any refund or cancellation related to the hotel/Transfer/service booked by us will require a minimum of 30 days.
- Customize Holiday Packageshave all right to cancel the booking due to non-payment.
- All dispute are subjected to the jurisdiction of the Shimla court.
Our Accounts Details:
Account Holder: Customize Holiday Packages
Bank : State Bank of India, Branch - Summerhill Shimla.
Account no.: 43607244305
IFS Code : SBIN0002490
Cancellation & Refund Policy
- If cancellations are made 30 days before the start date of the trip, 25% of total tour cost will be charged as cancellation fees.
- If cancellations are made 15-30 days before the start date of the trip, 50% of total tour cost will be charged as cancellation fees.
- If cancellations are made within 0-15 days before the start date of the trip, 100% of total tour cost will be charged as cancellation fees.
- In case of unforeseen weather conditions or government restrictions, certain trips or activities may get cancelled. In such cases operator will try their best to provide an alternate feasible. However, a cash refund will not be applicable for the same.
- Cancellations are strictly subjected to cancellation policies mentioned on the Tour itinerary & are irrespective of the date of booking.
- Upon cancellation, refund will be made after deducting the Retention amount.
AFFORDABLE PRICE
Best Price Guarantee is a no-questions-asked price assurance.
BEST DESTINATION
We assure about the best quality in travel services all over the Dev Bhumi Himachal Pradesh and all over India and world.
PERSONAL SERVICE
We provide safest and best-valued trips so that we make every customer in every trip smile.
We have formed true friendships. Here’s what they’re saying about us.
Testimonial
" Perfect for family tour or couple 👌👌they have good hotel and food services" "
Navdeep singh Gill
" Amazing staff ....everyone was so helpful and professional. Would suggest everyone to go for it. They will make ur holiday memorable😍😍 "
Quzee
" It was my best experience ever with Customize Holiday Packages. The staff was so good and professional. I recommend to all must get 5 star experience here. Thank you so much Customize Holiday Packages. "
Jarnail Singh Zaildaar